QuadPay associates your card with your order when you first complete the checkout process for that order. If you need to change which payment method is used for future installments, follow these steps to associate a different card with a given order. This will cause all further installments for that order to be billed against your new card.

1. Log into the Customer Portal at https://customer.quadpay.com.
2. Go to the Orders Page and click View Order for the order you would like to change.
3. Click Edit next to the payment card.
4. Select the card you’d like to use, and click “Use this Card”.

Note: You will need to repeat this process for each order you would like to change to a new card. If you would like to use a card not yet associated with your QuadPay account, you will need to add that card to your account first before associating it with the order.

Online returns from FancySticated are refunded via store credit in the form of a FancySticated E-Gift Card code. Refunds issued for returned items do not affect your QuadPay installments. When returning items by mail on a purchase made using QuadPay, you will still need to complete your payments to QuadPay as FancySticated processes returns and refunds separately.

Please allow 5-7 business days after your return package is received at our Distribution Center for processing. You will receive an email after your return has been processed by our Returns Department. Your E-Gift Card code will be sent to the email on file for the order in question. This store credit can be used for online purchases on the FancySticated website and never expires!

For information on FancySticated’s Online Return Policy, please click here.

For further information about the refund process, please visit the QuadPay support site.

When a partial refund is issued in cases such as one item is out of stock out of several items, QuadPay will reduce the last installment amount by the amount that was refunded. If the refund amount is greater than the last installment amount, QuadPay will deduct the partial refund from your last and second to last installment - and so on.

Example: You make a $100 purchase. Each installment payment is $25 each. You pay the first initial installment of $25 at checkout. Later, FancySticated refunds $50 on your purchase. The value is applied to the last of their installments, and then to the next-to-last installment - and so on - until the entire refund amount has been applied. Below is a break down of what the refund(s) would look like.

• $25 - PAID.
• $25 - The second installment remains and is still due on the original due date.
• $25 - REFUNDED.
• $25 - REFUNDED.

There is a $1 per-installment fee to use QuadPay, regardless of the size of your order. As long as your installments are paid on-time, there are no other fees to shop with QuadPay.